A Design Program Manager, working in design Strategy, Research and Delivery
Profile
Profile Summary
I am passionate about using Human-Centered Design approaches, that put people at the center of the process by using Design Research, and User Engagement to create best-in-class Experiences, Products, and Environments that have the power to positively impact the way people work and live.
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I have over 13 years of extensive experience in Design Strategy, Process Frameworks, and Implementation, and combine Digital design practice with a passion for, and a solid comprehension of, physical and spatial design practice.
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As a collaborative team member who thrives on working with cross disciplinary teams to achieve a common objective, I am a natural relationship builder, an empathetic listener, and an effective communicator.
Expertise
Design Management Program Management Design Strategy
Design Research Experience Design User Research User Experience
User-Centered Design Human-Centered Design Problem Framing
Synthesising Insights into Strategy Stakeholder Management
Program Communications Agile Delivery
Work Experience
Jan 2015 -Dec 2019
Orange Global, London
Design & Usability Guidelines Team
Design System - Program Manager
Responsible for Program Management and the Design Delivery of the Orange Digital Design System activities.
Aug 2008 -Jan 2015
Orange Global, London
Design & Usability Guidelines Team
Digital Guidelines - Program Manager
Responsible for Program Management and the Design Delivery of the Orange suite of Digital Guidelines. Overseeing the operational and strategic planning of the program.
May 2008 -June 2008
Leo Burnett Group, London
​Contract - Hub Coordinator
Hub Coordinator for agencies' largest Advertising Planning team. Coordination of Planning team activities, client liaison and coordination with the Planning team, production of client proposals and pitch material.
Mar 2008 -May 2008
OMD UK, London
​Contract - Hub Coordinator
Hub coordinator of two Advertising Planning teams. Coordination of Planning team activities, client liaison and coordination with the Planning team, Production of client proposals and pitch material.
Education
Master’s Degree
Design, Strategy & Leadership
Cranfield University
Bedford, England
BA (Hons) in Graphic Design
Kingston University
London, England
Foundation Diploma
Art & Design
UAL: London College of Communication
London, England
Training
Scrum Master Certified (SMC)
Scrum Alliance
Westminster, CO, USA
PRINCE2 Practitioner
Certified Project Management
BCS, Chartered Institute for IT
London, England
Event Management Diploma
Institute of Commercial Management,
London, England